ZO Skin Health, Inc. and our affiliated entities (“ZO”, “us,” “our” or “we”) has developed this privacy policy ("Privacy Policy") to explain how ZO collects, uses, and discloses certain information. It applies to individuals (“users,” “you” or “your”) who visit zoskinhealth.com (the “Site”), set up an account through the Site, and/or make purchases through the Site or other sites, apps or services that link to this Policy (collectively, along with other functionalities of the Site, the “Services”). This Privacy Policy does not apply to any information collected by websites other than the Site.
We encourage you to read this Privacy Policy carefully to understand how we handle your information. By using the Services, you acknowledge that you have read and understand this Policy and that we collect, use, and disclose your information as set forth below. If you do not agree to this Privacy Policy, do not use the Services. If you have any questions regarding this Privacy Policy or our privacy practices, please email us at moc.htlaehniksoz@ycavirp.
Privacy Policy
Last Updated: Jul 1, 2025
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We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Location Information, including general location data
- Consumer Communications, including direct communications with our consumers
- Inferences from Other Data, including inferences created from other personal information collected
Browser Cookies
We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.Information from other sources
We may collect personal information about you from third-party sources, including Ad Networks.
The categories of information we may collect include:
Ad Networks
- Personal Identifiers, including Name and Email address
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity | We delete or anonymize data concerning your use of our website until the consumer opts out. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Direct communications with our consumers | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you and/or until the consumer opts out. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Direct communications with our consumers | We keep customer feedback and correspondence until the consumer opts out, to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Purchases | We retain review, survey, and feedback data for up to 10 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers, Purchases, General location data | We retain records related to privacy requests as long as necessary to comply with our legal obligations. |
| Data we collect for security purposes, including Name, Email address, Online Identifiers | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Analyzing Data
- Creating Customer Profiles
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Internal Business Operations
- Managing Event & Guest Data
- Meeting Compliance & Legal Requirements
- Operating Our Website or Mobile Apps
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
- Storing and Managing Data
- Tracking Purchases & Customer Data
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Ad Networks, Business Operations Tool, Commerce Software Tools, Contractors, Customer Support Tools, Cybersecurity Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations Tools | Affiliates, Payment Processors, Sales & Marketing Tools, and Shipping Services |
| Internet Activity | Ad Networks, Business Operations Tool, Commerce Software Tools, Contractors, Cybersecurity Providers, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations Tools | Ad Networks, Affiliates, and Sales & Marketing Tools |
| Commercial Information | Ad Networks, Business Operations Tool, Commerce Software Tools, Contractors, Customer Support Tools, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations Tools | Affiliates, Payment Processors, and Sales & Marketing Tools |
| Financial Information | Business Operations Tool, Commerce Software Tools, Contractors, and Payment Processors | None |
| Location Information | Ad Networks, Business Operations Tool, Contractors, IT Infrastructure Services, Payment Processors, Sales & Marketing Tools, and Website Operations Tools | Sales & Marketing Tools |
| Consumer Communications | Business Operations Tool, Contractors, Customer Support Tools, and Sales & Marketing Tools | None |
| Inferences from Other Data | Contractors and Website Operations Tools | Sales & Marketing Tools |
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